How do I add a Back Office user?
A Back Office user is anyone who had access to the WAY2PAY system web interface which contains all of the...
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FAQs
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How do I add a new device operator?
To operate a POS, Self-Checkout or a Self-Order Kiosk, a staff ID and password is required. A device operator can... -
How do I setup a new Buy One Get One Free (BOGOF) promotion?
A BOGOF promotion that can be used on a POS, Self Checkout or Self Order Kiosk can be created by... -
How do I setup a new meal deal promotion?
A meal deal promotion that can be used on a POS, Self Checkout or Self Order Kiosk can be created... -
How do I run a report?
The WAY2PAY Back Office has a wide range of reports that users can run. Reports can be viewed in different... -
How do I amend a product?
The WAY2PAY ‘Products’ module can be used to create, amend and delete products. To amend a product, please use the... -
What is the difference between a back office and cashless user?
There are two types of users within WAY2PAY: Back Office User – A user within the client’s organisation that is... -
How do I reset a user’s loader site or app password?
Once signed into the WAY2PAY Back Office, press the ‘Cashless Maintenance’ navigation button and then press ‘Accounts’. **NOTE** If this... -
How do I add a new card to a user’s account?
Once signed into the WAY2PAY Back Office, press the ‘Cashless Maintenance’ navigation button and then press ‘Accounts’. **NOTE** If this... -
How do I edit a Cashless account balance in the Back Office?
In the scenario where you need to manually edit a cashless account use the following steps: Once signed into the... -
How do I setup a free school meal subsidy?
Once signed into the WAY2PAY Back Office, press the ‘Cashless Maintenance’ navigation button and then press ‘Subsidies’. If this option... -
How do I turn on a Cashless overdraft?
Once signed into the WAY2PAY Back Office, press the ‘Cashless Maintenance’ navigation button and then press ‘Overdrafts’. If this option... -
How do I power a device back on?
Counter Solutions provide a wide range of POS devices to our clients. After powering off a device either through Windows...
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